Woollaston White · Customer care
How can we help?
A question about a piece you love, a little advice for your home, or help with an order — we’d be delighted to hear from you.
We’ll reply by email within 24 hours.
Send us a message
Send us a message.
Tell us a little about your enquiry and we’ll reply by email within 24 hours.
A little guidance
Good to know.
A few answers to the questions we hear most often.
When will my order be dispatched?
Our standard order processing time is 1–3 working days. Custom orders may take longer. We’ll email you when your order is on its way; delivery charges are shown at checkout.
View delivery informationHow do I arrange a return?
You can request a return through your account or by contacting us with your order number. Please arrange your return with us before sending anything back. Our Returns Policy explains the conditions and next steps.
View returns informationWhat if my item arrives damaged?
Please email us as soon as possible with your order number and photographs of the item’s condition so we can help resolve it.
Email us about your itemCan I collect my order?
Choose collection at checkout where it’s available. We’ll let you know when your order is ready and arrange the collection details with you.
Ask about collection