Shipping policy
Delivery & collection
Thoughtful pieces, carefully packed and on their way to you. Find your delivery options, collection details and a little help with planning below.
To your door
UK delivery
Choose your delivery service at checkout. Dispatch time is the time we need to prepare your order; the delivery aims below start after dispatch.
Everyday delivery
Royal Mail Tracked 48
£3
Royal Mail aims to deliver in 2–3 working days after dispatch.
Tracked delivery. Delivery times are an aim rather than a guarantee.
A little sooner
Royal Mail Tracked 24
£5
Royal Mail aims to deliver on the next working day after dispatch.
Tracked delivery. Delivery times are an aim rather than a guarantee.
Time-sensitive orders
Special Delivery by 1pm
£11
Our cutoff for a next-day Special Delivery request is 12 noon, UK time.
Please contact us before ordering to confirm availability and dispatch. Next-day arrival is subject to confirmation and Royal Mail’s service restrictions.
A little something from us
Free standard UK delivery from £75*
Spend £75 or more across your basket for free Royal Mail Tracked 48 delivery on standard items. Faster delivery services remain chargeable.
*Large-item delivery charges still apply, even when your basket qualifies for free standard delivery. The final delivery charge is shown at checkout.
Prepared with care
Before your parcel leaves us
We usually dispatch orders within 1–2 days. It can take a little longer during the busy Christmas period.
Pre-orders, custom orders and items needing extra preparation are handled individually. Check the product listing or contact us to confirm the expected dispatch time before ordering.
If you need something for a particular date, please get in touch. We can help you check the current timing and the most suitable delivery option.
Room for something special
Large lantern delivery
These pieces have their own delivery charge, applied to each lantern.
| Lantern | Per item |
|---|---|
| Harrington 58cm | £6 |
| Ashbourne 61cm | £6 |
| Harrington Extra Large 70cm | £10 |
A £60 Ashbourne 61cm lantern and £15 of baubles make a £75 basket. Standard delivery on the baubles is free, so your total delivery charge is £6. Two Ashbourne lanterns have a £12 delivery charge.
Below £75, the standard delivery charge for other items is added to the lantern charge. Large items are sent using a parcel service suited to their packed size and weight; contact us if you need a particular arrival date.
A local hello
Collect from Stalybridge
Collection is available by arrangement only. Please contact us to request collection; orders are usually ready within 1–2 days.
4 Ashes Lane
Stalybridge, Cheshire
SK15 2RH
-
01
Send a collection request
Contact us before ordering, or include your order number if you have already ordered, and let us know your preferred day and time.
-
02
Wait for confirmation
We will confirm the arrangements and let you know when your order is ready.
-
03
Collect at your agreed time
Please wait for our confirmation before travelling. Collection times are agreed individually.
Further afield
International delivery
Available delivery options and charges for your destination are shown at checkout. Contact us if your destination is unavailable or you would like help before ordering.
Your order may be subject to import duties and taxes when it reaches its destination. These charges, where applicable, are the customer’s responsibility.
Here to help
A few useful answers
A question about your order? Email us and we will reply within 24 hours.
How can I track my order?
When your parcel is dispatched, we will email you the tracking details. You can also check your order information through your account.
View your ordersMy parcel is taking longer than expected.
Check the latest tracking update, then contact us with your order number if you need help. Dispatch and delivery may take longer during the Christmas period.
Ask about a deliverySomething arrived damaged or incorrect.
Please contact us with your order number and, if possible, photographs of the item and packaging so we can help. Keep the packaging while we look into it. This does not affect your statutory rights.
Get help with your orderCan I return an item?
Our returns and refunds policy explains how to request a return and what happens next.
Read our returns policyLet us help you plan.
For delivery dates, collection or a question about your order, we are only an email away.